idngoalPrivacy Policy

This page describes what we collect when you use idngoal and how we keep that data protected. We at idngoal take your privacy seriously. Our platform operates across supported jurisdictions in Southeast Asia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. When you create an account, deposit funds via DANA, e-wallet, mobile banking, or local payment, or place bets on Liga 1 and other markets, we collect information necessary to verify your identity, process your transactions, and provide customer support.

We are transparent about what data we hold, who can access it, and how long we keep it. This policy explains your rights and our commitments under applicable data protection law.

What we collect and why

We collect personal data in several categories. When you register on idngoal, we ask for your name, email address, phone number, and date of birth. We use this information to create and secure your account, verify your identity, and contact you about your account status or service updates.

When you deposit or withdraw funds, we collect payment details—your chosen method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet)—and transaction amounts. We retain these records to process payments, detect fraud, and comply with anti-money-laundering regulations.

We also collect information about how you use idngoal: which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), which sports markets you view (football, MotoGP, badminton), and your account activity. This helps us improve our platform and provide better customer support.

KYC verification: We collect identity documents (KTP, passport) and proof of address (utility bill, bank statement) to comply with know-your-customer rules. We store these securely and do not share them with third parties except where required by law.

How we use your data

Our primary use of your data is to operate idngoal safely and legally. We verify your identity before allowing withdrawals. We monitor account activity to detect fraud and unusual patterns. We use your contact details to send account notifications, payment confirmations, and support responses.

We do not sell your personal data to advertisers or marketing firms. We do not use your data to profile you for purposes unrelated to account management and fraud prevention. If we need to share your data with a third party—such as a payment processor, a bank, or a regulatory authority—we do so only where necessary and under a data-processing agreement that requires them to protect your privacy.

Third-party processors and data location

Our servers may sit outside your jurisdiction. We use cloud infrastructure and payment gateways operated by third parties. These processors are bound by confidentiality agreements and data-protection standards. We do not control their internal security practices, but we select partners with strong reputations and audit their compliance regularly.

If you have concerns about data location or processor practices, contact our support team. We can explain which processors handle your data and provide details about their security measures.

Your rights and how to exercise them

You have the right to access, correct, or delete your personal data. You can request a copy of all data we hold about you. You can ask us to update incorrect information or remove data that is no longer necessary. To exercise these rights, contact our support team with your account email and a clear description of your request. We respond within one working day during business hours.

You also have the right to object to certain uses of your data, such as marketing communications. You can opt out of non-essential emails by clicking the unsubscribe link in any message we send.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences, and measure how you use idngoal. These are functional cookies necessary for the platform to work. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use idngoal.

Data retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records and identity documents for a minimum of five years to comply with anti-money-laundering and tax regulations. We delete other personal data within 30 days of account closure, unless we are required by law to retain it longer.

Contact and updates

If you have questions about this privacy policy or how we handle your data, contact our support team. We offer multilingual help during business hours. Our team can clarify our practices, assist with data requests, or escalate concerns to our data protection officer.

We may update this policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on idngoal. Your continued use of the platform after an update means you accept the revised policy.

Our services are available only where local law permits. We comply with data protection regulations in each jurisdiction where we operate. If you believe we have violated your privacy rights, you may lodge a complaint with your local data protection authority.

Key points

  • We collect only data necessary to operate your account and process payments.
  • We do not sell your data to third parties.
  • You can request access, correction, or deletion of your personal data.
  • We retain transaction records for five years to comply with regulations.
  • Contact our support team with privacy questions or data requests.
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